Building an agency around the world's hardest client
- The situation
- Founded a marketing and communications agency and won an anchor relationship with one of the most demanding brands in the world — a client with no tolerance for slippage, ambiguity or spin.
- What I did
- Built the operating discipline to hold it. Scoped the work so the margin survived the service level. Staffed senior. Kept the relationship for the better part of a decade.
- What it means for you
- I know the difference between an agency that delivers and one that performs delivering. When I evaluate your partners, I'm using that standard.